Customer Service & Operations Leader — Multi-Centre

Singapore Red Cross Society; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A prominent humanitarian training organization in Singapore is seeking a Customer Service & Operations Manager to oversee the learner journey and lead the Customer Service & Operations teams. The ideal candidate will ensure exceptional service delivery and manage operations across multiple locations, driving efficiency and sales targets. This role combines leadership and operational oversight to directly contribute to community resilience through training and humanitarian education.

Benefits

Opportunity to impact community resilience

Dynamic work environment

Professional development opportunities

Qualifications

• Minimum of 3 years of experience in managing customer service and operations teams in service-centric industries.
• Proven track record in a management role overseeing multiple physical locations.
• Demonstrated experience in managing teams to achieve specific sales and revenue targets.

Responsibilities

• Provide day-to-day leadership for Customer Service and Operations teams.
• Monitor inbound enquiries and registrations to ensure responsiveness.
• Manage the operational budget for training centres and functional teams.

Skills

Leadership & Coaching

Operational Excellence

Strategic Sales Focus

Communication

Resilience

Education

Degree in Business Administration, Operations Management, or a related field

Tools

Training Management Systems (TMS)

Job description

A prominent humanitarian training organization in Singapore is seeking a Customer Service & Operations Manager to oversee the learner journey and lead the Customer Service & Operations teams. The ideal candidate will ensure exceptional service delivery and manage operations across multiple locations, driving efficiency and sales targets. This role combines leadership and operational oversight to directly contribute to community resilience through training and humanitarian education.