Customer Service Officer (Remittance) - RT

TALENTVIS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a meticulous Customer Service Officer (Remittance) to handle remittance transactions and operational support tasks. The successful candidate will have a degree in Banking or Finance with 1-2 years of experience in remittance operations. The role requires attention to detail, strong organizational skills, and proficiency in MS Office. This position offers a dynamic work environment with opportunities for process improvement. Interested candidates should submit their resumes and cover letters to [e-mail].

Qualifications

• 1-2 years of relevant experience in remittance operations or related banking functions.
• Good understanding of banking operations, FX, and remittance procedures.
• Detail-oriented with strong communication skills.

Responsibilities

• Process inward and outward remittance transactions accurately and promptly.
• Handle issuance of Demand Drafts and Cashier’s Orders.
• Participate in system enhancement projects.

Skills

Attention to detail

Organizational skills

Communication skills

Team player

Education

Degree in Banking, Finance, Business or related discipline

Tools

MS Office applications

Core banking systems

Job description

Job Overview:

We are seeking a meticulous and service-oriented Customer Service Officer (Remittance) to join our Operations team. The successful candidate will be responsible for handling inward and outward remittances, issuance of bank drafts and cashier’s orders, and performing various related operational support tasks. This role requires attention to detail, accuracy in processing financial transactions, and effective coordination with internal and external stakeholders to ensure timely and efficient delivery of services.

Key Responsibilities:

• Process inward and outward remittance transactions accurately and promptly.
• Handle the issuance of Demand Drafts and Cashier’s Orders for account holders and internal customers.
• Input FX Spot and Forward Contracts and manage Inward Clearing drafts.
• Process foreign currency cheques for current, savings, and deposit accounts.
• Input inward collection cheques received from Head Office, branches, or correspondent banks.
• Support MAS reporting for remittance volume, including Demand Drafts, Cashier’s Orders, and Inward Collection Cheques Received (ICCR).
• Process customers’ standing instructions in accordance with established timelines and procedures.
• Provide funds reporting to the Treasury Department.
• Prepare and maintain monthly operational reports and ensure compliance with internal policies and regulatory standards.
• Participate in system enhancement projects and testing to support process improvement initiatives.

Requirements:

• Degree holder, preferably in Banking, Finance, Business, or related discipline.
• 1–2 years of relevant experience in remittance operations or related banking functions.
• Good understanding of banking operations, FX, and remittance procedures.
• Proficient in MS Office applications and core banking systems.
• Detail‑oriented with strong organizational and communication skills.
• A team player with a proactive attitude and ability to work under pressure in a fast‑paced environment.

Interested candidates are encouraged to submit their resumes along with a cover letter outlining their relevant experience and achievements to [e-mail] or click apply now!

**We regret to inform that only shortlisted candidates would be notified**

Talentvis Singapore Pte Ltd | EA License No: 04C3537

EA Personnel Name: Reggie Tiongson | EA Personnel No: R1324767