Customer Service Officer/Operation Assistant (5D/Jurong East/Customer Service Center) - JT

NALA EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading employment agency in Singapore is seeking a Customer Service Representative to monitor system performance and handle customer enquiries. The ideal candidate has prior experience in customer service, excellent communication skills, and strong attention to detail. This role offers a competitive salary of $2500 - 3000 and requires proficiency in Microsoft Office. The position is based in Jurong East.

Qualifications

• Prior experience in customer service or operations coordination preferred.
• Strong verbal communication skills with diverse individuals.
• Demonstrates professionalism and high customer service standards.

Responsibilities

• Monitor and maintain operational dashboard for system performance.
• Respond to incoming calls regarding disruptions.
• Attend to enquiries related to season parking applications.
• Attend to enquiries related to seasonal parking applications.

Skills

Customer service

Communication skills

Attention to detail

Microsoft Office proficiency

Job description

$2500 - 3000
5D 44hrs
Jurong East

Job Scope

• Monitor and maintain the operational dashboard/portal to ensure smooth system performance and consistent service quality.
• Perform system monitoring and administrative tasks as assigned.
• Respond promptly to incoming calls and investigate any reported disruptions or irregularities.
• Attend to all enquiries related to season parking applications, refunds, and changes of particulars, ensuring timely and accurate resolution.
• Communicate with users professionally through email, telephone, and the Customer Portal.

Requirements

• Prior experience in customer service or operations coordination preferred.
• Strong verbal communication skills and the ability to engage effectively with individuals from diverse backgrounds.
• Demonstrates professionalism and a high standard of customer service.
• Strong attention to detail with the ability to complete tasks accurately.
• Proficient in Microsoft Office and comfortable with computer-based systems.

Company Name: Nala Employment Pte Ltd | License No.: 16C8302
EA Personnel Name: Tan Zhi Ning
EA Personnel No: R23116671