Customer Service Officer (Office)

8 MEDI-AESTHETICS (SOMERSET) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aesthetics firm in Singapore is seeking a dedicated individual for an outbound call position. The successful candidate will be responsible for engaging prospects, managing appointments, and ensuring high-quality service. With a minimum of one year of outbound call center experience required, candidates must excel in communication and have proficiency in both English and Mandarin. This role involves building relationships with clients and providing exceptional customer service.

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients.

Responsibilities

• Engage and establish good relationships with Prospects.
• Maintain a high level of professionalism while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments promptly.

Skills

Microsoft Office

Interpersonal Skills

Good Communication Skills

Customer Service

Job description

Roles & Responsibilities

You will be responsible for your target, including the following job responsibilities:

• Engage and establish good relationships with Prospects, from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to Prospects or Clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the Prospect or Client to book appointments for him/her.
• Call Prospect or Client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin‑speaking clients for booking of appointments.

Tell employers what skills you have

• Microsoft Office
• Microsoft Excel
• Interpersonal Skills
• Inventory
• Administration
• Data Entry
• Good Communication Skills
• Freight
• Communication Skills
• Administrative Support
• Team Player
• Microsoft Word
• Customer Service
• Shipping
• Customer Service Experience