Customer Service Officer (Live Chat/ WhatsApp) (12 Months Contract) #NKC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a customer service professional to manage enquiries from digital platforms. The ideal candidate will handle multiple chats, provide timely solutions to customer issues, and ensure satisfaction. Responsibilities include addressing various account-related inquiries and payment arrangements. Interested applicants should email their resume to the provided address.

Responsibilities

• Manage customer enquiries from digital platforms.
• Handle multiple chats simultaneously.
• Provide timely solutions to meet KPIs.
• Address complaints related to various account issues.
• Arrange payment plans and other duties as needed.

Job description

What You'll Do

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Other ad-hoc duties as assigned

How to Apply

Interested applicants may email resume to [e-mail]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted