Customer Service Officer | Jurong East - YZ11

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Customer Service Officer to manage customer communications via calls, emails, and chats. The ideal candidate will have relevant experience and a diploma, providing training and coaching to retail agents while ensuring compliance with data privacy policies. The role offers a salary ranging from $2500 to $2800, along with AWS and variable bonuses.

Benefits

AWS

Variable Bonus

Qualifications

• Relevant working experience is required.

Responsibilities

• Manage inbound and outbound calls, emails, and live chats.
• Resolve customer complaints promptly.
• Provide coaching and support to retail agents.
• Monitor key performance indicators and prepare reports.
• Ensure compliance with data privacy policies.

Education

Diploma

Job description

Customer Service Officer

• Working Hours: Monday - Friday (8am-5.30pm)
• Location: Teban Garden - Jurong East
• Salary : $2500 - $2800
• With AWS & Variable Bonus

Job Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
• Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
• Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
• Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.

Job Requirements

• With relevant working experience
• Min Diploma