Customer Service Officer / Executive (Order Fulfilment)

INDOGUNA (SINGAPORE) PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A food service company in Singapore is looking for a Customer Service Officer to manage order processing and ensure exceptional customer satisfaction. This role involves accurately processing customer orders, addressing inquiries swiftly, and collaborating with sales and logistics teams. Candidates with GCE ‘N’ or ‘O’ Levels, strong communication skills, and a proactive attitude, preferably with experience in customer service, are encouraged to apply. Fresh graduates are welcome. The company offers an opportunity to work in a dynamic environment.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or equivalent.
• Fresh graduates are welcome.
• Proven experience in a customer service role, preferably in food service or hospitality.

Responsibilities

• Process customer orders accurately using designated systems.
• Respond promptly to customer inquiries via various channels.
• Maintain accurate records of customer interactions and transactions.
• Assist in the resolution of customer complaints or escalations.
• Continuously improve customer service procedures.

Skills

Excellent communication skills (verbal and written)

Problem-solving skills

Ability to multitask

Customer-centric approach

Attention to detail

Education

GCE ‘N’ or ‘O’ Levels or equivalent

Tools

Order processing software

SAP S4

Job description

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Fresh graduates are also welcome
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.