Customer Service Officer / Executive

NIPPON EXPRESS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is looking for a Customer Service Interaction role to provide outstanding service by answering customer queries and managing export document compliance. The candidate must have at least 2 years of experience in the field and hold a minimum of 3 'O' Levels or 5 'N' Levels. Proficiency in Excel and Word is required. This position requires excellent communication skills and the ability to respond promptly to customer needs.

Qualifications

• At least 2 years of experience in customer service or a related field.
• Basic knowledge of computer applications like Excel and Word.

Responsibilities

• Provide friendly and reliable service directly to customers.
• Ensure timely provision of flight details to customers.
• Check compliance of export documents during processing.
• Apply correct export permits and manage documents efficiently.
• Promptly answer all calls from customers.
• Monitor onboard statuses and communicate any irregularities.
• Maintain good communication with relevant departments.
• Ensure accuracy of airfreight rates.

Skills

Customer service

Communication

Problem-solving

Education

Minimum 3 'O' Levels or 5 'N' Levels

Tools

Excel

Word

Job description

Customer Service Interaction

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call promptly
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern E.g.Ops,Warehouse,Traffic,planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmentalrequirement-Ensure that all monthly customer report is submitted on timely manner without fail

Requirements

1. Minimum 3 " O" Level or 5 " N " Level
2. 2 years’ experiencewithin the same industries / field
3. Require basic knowledge of computer (e.g., Excel, Words etc.)