CUSTOMER SERVICE OFFICER (DISTRIBUTOR HANDLING)

ECSAL TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services provider in Singapore is looking for a dedicated customer support executive. The role involves managing customer orders and providing exceptional service to corporate clients. Candidates should have at least 3 years of relevant experience, strong English communication skills, and a customer-centric approach. This is a full-time position with working hours from 8.30am to 5.30pm, Monday to Friday.

Qualifications

• At least 3 years of relevant working experience.
• Having a customer-centric mindset is essential.
• Strong organizational and analytical skills required.

Responsibilities

• Handle distributor procurement and customer service support.
• Manage end-to-end customer order processes.
• Coordinate shipping and liaise with customers and internal teams.

Skills

Customer-centric mindset

Strong command of spoken and written English

Excellent communication skills

Analytical skills

Ability to work under tight schedules

Teamwork

Education

Degree or Diploma

Job description

Responsibilities

• Distributor handling not limiting to procurement and customer service support
• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation.

Requirements

• Degree or Diploma holder with at least 3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
• Strong command of spoken and written English
• Able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)
• Possess a customer-centric mindset
• Meticulous & hardworking with strong organizational and analytical skills
• Good self-drive and self-discipline with minimal supervision required and possess a \'Can Do\' attitude
• High level of integrity and can be trusted in handling confidential information
• Able to work well in a team as well as being independent and pro-active
• Able to work under tight schedules and handle high volume of requests, yet remain composed and positive under difficult situations
• Able to work after office hours when required
• Have excellent communication, interpersonal and influencing skills to integrate with people of differing backgrounds
• Experience in managing multiple projects/engagements with short deadlines is an advantage
• Working hours: 8.30am - 5.30pm (Mon to Fri)
• Basic salary commensurate with experience

Interested candidates, please send in your detailed resume including your current & previous working experiences and expected salary via the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.