Customer Service Officer/Call Centre (Banking)

HELIUS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A banking services company in Singapore is seeking a Customer Service Officer to interact with customers and address their inquiries. The ideal candidate should have at least one year of experience in customer-facing roles and be comfortable using computer applications. Flexibility in work deployment is essential, and training will be provided. This role offers the opportunity to promote the bank's products through cross-selling in a dynamic environment.

Qualifications

• Comfortable with using computer applications and tools.
• 1 year of experience in customer-facing roles preferred.

Responsibilities

• Interact with internal & external customers to answer queries.
• Respond to customer inquiries on general and transactional questions.
• Communicate with customers through various channels.
• Achieve Customer Center targets (KPIs) while maintaining service quality.
• Promote products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform.
• Demonstrate flexibility in work deployment as necessary.
• Assist in managing customer requests and transactional follow-ups.

Skills

Computer applications and tools

Customer service experience

Job description

Overview

Position: Customer Service Officer/Call Centre(Banking)

Shifts Role: Morning and Afternoon

Job Requirements

• Comfortable with using computer applications and tools.
• 1 year of experience in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities

• Interact with internal & external customers to answer customers queries.
• Responding promptly to customer inquiries on general and transactional enquiries.
• Communicating with customers through various channels.
• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.