Customer Service Officer ( Call Centre ) 5 day work week

Agape Plus Pte.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading service provider in Singapore is seeking a Customer Service Officer for call center duties. This role involves managing customer inquiries, delivering high-quality service, and supporting technical needs. Candidates should have at least 2 years of call center experience, strong communication skills in English, and must be IT literate. A positive attitude and organizational skills are essential. Bilingual abilities are a plus, and candidates must possess a diploma or higher.

Qualifications

• Minimum 2 years of customer service experience in a call center.
• Strong written and verbal communication skills in English.
• Experience managing customer relationships effectively.

Responsibilities

• Handle customer enquiries and provide technical support.
• Deliver high-quality customer care service.
• Meet and exceed daily and monthly KPIs.

Skills

Relationship building

Communication skills

IT literacy

Bilingual abilities

Organization skills

Education

Diploma

Tools

Microsoft Office Suite

Job description

Customer Service Officer ( Call Centre ) 5 day work week

Job Openings Customer Service Officer ( Call Centre ) 5 day work week

About the job Customer Service Officer ( Call Centre ) 5 day work week

• Handle all customer enquiries, escalations, technical support and on-going customer relationship management.
• Handle Emails
• Deliver high quality customer care service at all times.
• Provide timely escalations of requests and adequate technical support where necessary.
• Ensure daily and monthly KPIs are met and exceeded.
• Be the key contact for all members of public using the phone as your main communication tool, apart from emails and live chats.
• Manage all incoming calls for enquiries, requests, and technical support.
• Be proactive to urgent/emergency situations in accordance to product/service guidelines.
• Take initiative and assist teammates in need, where possible. Eg. Language barrier with customer.
• Support other responsibilities that may be assigned from time to time.

What we are looking for in an ideal candidate:

• Min 2 years of experience in call center and above
• Ability to build relationships and communicate successfully, both internally and externally
• IT literacy; Knowledge of Microsoft Office Suite preferred
• Bilingual will be a definite plus (to liaise with our clients and applicants from PRC)
• Strong written and verbal communication skills in English (MUST)
• A positive attitude to continued learning.
• Strong organization skills, with an ability to stay focused on assigned tasks.
• Singaporean or PR

REQUIREMENTS:

• IT Savvy
• Diploma and above only
• Min 2 years of Call Centre experience
• Demonstrates good communication skills and able to work in a fast-paced environment.