Customer Service Officer (Ang Mo Kio) - SS10

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Officer to provide excellent customer support to corporate clients. Responsibilities include managing orders, responding to inquiries promptly, and coordinating with internal teams to resolve issues. Candidates should hold a Degree or Diploma and have at least 3 years of relevant experience. The role may require working after hours occasionally. A competitive salary and a dynamic work environment are offered.

Qualifications

• Minimum 3 years of relevant working experience.
• Experience managing multiple projects/engagements is an advantage.
• Ability to work after office hours when required.

Responsibilities

• Manage customer orders and requests end-to-end.
• Respond to customer inquiries promptly.
• Prepare and submit quotations and documents timely.
• Liaise with internal teams for issue resolution.

Skills

Customer support

Order management

Effective communication

Project management

Education

Degree or Diploma

Job description

Customer Service Officer

• Working days: Monday – Friday 8:30 am to 5:30 pm
• Working Location : Ang Mo Kio
• Salary: $2,500 – $4,000 (depend on exp)

Job Responsibilities

• Provide good customer support to corporate customers, including end‑to‑end management of customers' orders and requests
• Respond promptly to customers' inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers' orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers' issues & solution implementation

Job Requirements

• Degree or Diploma holder with at least 3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position
• Able to work after office hours when required
• Experience in managing multiple projects/engagements with short deadlines is an advantage

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R2412474