Customer Service Officer

KONG MENG SAN PHOR KARK SEE MONASTERY; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established service organization in Singapore is looking for a dedicated individual to handle daily counter services. Key responsibilities include liaising with casket companies, processing customer enquiries, and assisting in event registrations. The ideal candidate has at least 1 year of frontline experience and is bilingual in English and Mandarin. This role requires excellent customer service skills and the ability to work on weekends and public holidays.

Qualifications

• At least 1 year of frontline working experience.
• Bilingual in English and Mandarin (both written and spoken).
• Ability to work on weekends and public holidays.

Responsibilities

• Handle daily counter services.
• Liaise with Casket/Undertaker companies.
• Attend to customer enquiries and feedback.
• Process labels for Urns Storage.
• Assist in the registration of annual Prayer Events.
• Coordinate collection of photos for Niches/Ancestral Tablets.

Skills

Effective communication

Customer service skills

Attention to details

Team player

Education

Min. GCE ‘O’ level

Job description

Your Role:

• Handle daily counter services
• Liaise with Casket/Undertaker companies for the registration of Beneficiary
• Attend to phone calls and walk-in customer enquiries and feedback
• Process labels / stickers for Urns Storage / Ji-Ling
• Assist in the registration of annual Prayer Events
• Coordinate with customer for collection of photos for Niches / Ancestral Tablets

What You Bring:

• Qualification: Min. GCE ‘O’ level
• Year(s) of Experience: At least 1 year of frontline working experience
• Language(s): Bilingual in English and Mandarin (both written and spoken) to communicate with both English and Mandarin-speaking stakeholders
• Required Knowledge/Skill(s): Effective communication and interpersonal skills, Good customer service skills, Attention to details
• A team player with a positive attitude and able to adapt to a fast-paced environment
• Able to work on weekend(s) and public holiday(s)
• Willing to work with after-death care service associates
• Candidate with Dharma knowledge will be of an added advantage