Customer Service Officer

KOLORIST PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A beauty salon in Singapore is looking for a customer-oriented professional to enhance customer experience. Responsibilities include communicating with customers, handling feedback, and ensuring a pleasant salon visit. Candidates should be well-groomed and possess good communication skills; prior experience in the beauty industry is a plus. This role is essential for retaining customers and improving service quality.

Qualifications

• Well-groomed and able to maintain a professional image.
• Prior experience in the beauty line is advantageous.

Responsibilities

• Communicate with customers to understand their needs and attend to their queries.
• Ensure a wonderful salon experience to increase customer retention.
• Handle customer feedback and concerns.

Skills

Good communication skills

Service oriented

Customer feedback handling

Job description

Responsibilities

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous