Customer Service Officer

REFRESH GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore is seeking a professional who can handle customer bookings and consultations. The role involves managing checkout transactions and providing excellent service to both new and existing customers. Ideal candidates should possess effective communication skills, a pleasant demeanor, and the ability to work on weekends and public holidays. Applicants with relevant experience will be preferred.

Qualifications

• Pleasant personality with great patience.
• Experience handling counter systems is preferred.
• Effective communication skills.

Responsibilities

• Handle customer appointments and register them.
• Manage checkout transactions using the computer system.
• Provide excellent customer service and treatment recommendations.

Skills

Customer service

Communication

Problem-solving

Sales skills

Job description

Job Description

• Handle customer appointments booking, incoming call & register customers
• Handle check out transactions on the computer system
• Provide excellent customer service and treatment recommendation to customers
• Relationship building with existing and new customers to maximize sale opportunities
• Handle customer problem and feedback
• Deliver professional consultation and evaluation of customers’ needs
• Follow up consultation with customers with regards to their treatments and products purchased

Job Requirement

• Pleasant personality and have great patience
• Able to handle counter system
• Good in communication
• Relevant work experience preferred
• Must be able to work on weekends and public holidays