CUSTOMER SERVICE OFFICER

KAIFA WEST PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading service provider in Singapore is looking for a dedicated Customer Service Representative to manage customer accounts and ensure seamless communication. Responsibilities include addressing customer inquiries, coordinating deliveries, and providing procurement support to the Project team. Ideal candidates possess strong communication, negotiation, and organizational skills. Knowledge in supply chain activities and proficiency in MS Office are a plus. This is a full-time position with a five-day work week.

Qualifications

• Effective communication skills in English (written and spoken) will be preferred.
• Good interpersonal, negotiation, and coordination skills.
• Meticulous and organized.
• Customer-oriented and resourceful.

Responsibilities

• Serve as a primary point of contact with the customer on all issues.
• Respond to customer queries via email and phone.
• Follow up to ensure issues are resolved.
• Monitor Spares and Repair deliveries.
• Support customers in escalating issues.
• Organize and support meetings with customers.
• Follow up on payment issues.
• Maintain good relationships with customers.

Skills

Effective communication skills in English

Good interpersonal skills

Negotiation skills

Effective time management skills

Customer orientation

Resourcefulness

Ability to work independently

Knowledge of supply chain activity

Proficient in MS Office

Familiarity with ERP tools

Job description

Job Description

Permanent fulltime position, 5 days week.

Reporting to immediate supervisor in Operations.

Job Roles and Responsibilities

• Serve as a primary point of contact with the customer on all issues relating to the account being assigned.
• Respond to customer queries in a timely and accurate way via email, phone etc.
• Follow up with customers to ensure their issues are resolved.
• Monitor and coordinate of Spares and Repair deliveries to customers.
• Support the customer in escalating issues and discrepancies resolutions.
• Organize and support meetings/visits with the customers.
• Follow up on payment issues with the customers.
• Maintain good relationships with both customers and principles.
• Extending opportunities to principles on a routine basis.
• Other duties as assigned by the supervisor.

Secondary duties

• Provide procurement and administrative support to the Project team.
• Assisting in tendering requirements, quotation requests and issuance of Purchase orders.
• Sourcing of products and services from suppliers.
• Handling of direct or indirect purchases for the company.
• Coordinate with the shipping, finance, and project teams to facilitate project activities.
• Adherence to standard operating procedures (SOP), processes and guidelines.

Job skills and requirements

• Effective communication skills in English (written and spoken) will be preferred.
• Good interpersonal, negotiation and coordination skills.
• Meticulous and organized.
• Effective time management skills.
• Customer oriented and resourceful.
• Able to work independently, multi-task and work cohesively as a team.
• Knowledge or experience in supply chain activity is a plus point.
• Proficient in MS Office applications. Familiar with the usage of ERP tools.