Customer Service Manager: Lead KPI-Driven Client Success

Ideals Recruitment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Supervisor to oversee daily operations and ensure exceptional service standards. The ideal candidate will have a degree in Business and at least 2 years of supervisory experience in customer service. Join this dynamic team to manage client relationships and drive KPI achievements. Attractive salary package offered, along with company transport to the Tuas location.

Benefits

Company transport provided

Quarterly incentives

AWS

Qualifications

• Minimum 2 years of experience in customer service supervision.
• Excellent relationship management with clients.
• Ability to prepare performance reports.

Responsibilities

• Oversee daily operations of the customer service department.
• Ensure team delivers exceptional service standards.
• Collaborate with Business Development team.

Skills

Customer service excellence

Team leadership

KPI achievement

Education

Degree in Business

Job description

A recruitment agency in Singapore is seeking a Customer Service Supervisor to oversee daily operations and ensure exceptional service standards. The ideal candidate will have a degree in Business and at least 2 years of supervisory experience in customer service. Join this dynamic team to manage client relationships and drive KPI achievements. Attractive salary package offered, along with company transport to the Tuas location.