Customer Service Manager

Ideals Recruitment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Supervisor to oversee daily operations and ensure exceptional service standards. The ideal candidate will have a degree in Business and at least 2 years of supervisory experience in customer service. Join this dynamic team to manage client relationships and drive KPI achievements. Attractive salary package offered, along with company transport to the Tuas location.

Benefits

Company transport provided

Quarterly incentives

AWS

Qualifications

• Minimum 2 years of experience in customer service supervision.
• Excellent relationship management with clients.
• Ability to prepare performance reports.

Responsibilities

• Oversee daily operations of the customer service department.
• Ensure team delivers exceptional service standards.
• Collaborate with Business Development team.

Skills

Customer service excellence

Team leadership

KPI achievement

Education

Degree in Business

Job description

Salary Package

• Salary Package: Basic Up to $4200 + AWS + VB + Quarterly incentive

• Established Water Treatment industry

• Working Location: Tuas (Company transport provided)

• Working Days & Hours: 5 days work week (8am - 5pm)

Your Role, Your Influence:

• Oversee daily operations of customer service department and ensure team deliver exceptional service standards

• Maintain Good relationship with existing clients

• Prepare monthly performance and operational reports

• Achieve monthly service KPI standards

• Collaborate closely with Business Development team to satisfy clients' need

• Ad-hoc duties as per assigned by the Management

The Ingredients for Success:

• Min Degree in Business and with 2 years of customer service supervisor experiences

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121