Customer Service Manager

Classic Fine Foods (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food distribution company in Singapore is looking for a team leader to enhance team performance and ensure customer satisfaction. This role involves guiding and motivating team members through change, upholding service standards, and identifying new business opportunities. Candidates should have strong leadership skills and a passion for operational excellence. The position offers the opportunity to shape a customer-centric team while maintaining high product knowledge.

Responsibilities

• Guide and motivate the team through periods of change.
• Mentor team members to build capabilities and performance.
• Oversee and manage leave applications for smooth operations.
• Maintain high standard of customer service based on company standards.
• Identify and develop new business opportunities.
• Handle customer feedback and complaints effectively.
• Build and maintain product knowledge and market awareness.
• Ensure timely execution of customer order processing.
• Participate in internal meetings and training sessions.
• Recommend improvements for existing processes.

Job description

Team Development & Leadership

• Act as an effective change leader, guiding and motivating the team through periods of change with confidence and positivity
• Coach, develop, and mentor team members to build capabilities, enhance performance, and deliver strong business results
• Oversee and manage leave applications to ensure smooth team operations and adequate coverage

Customer-Centric Excellence

• Maintain a high standard of customer service by upholding and enforcing company service standards
• Proactively identify and develop new business opportunities, either directly or through the sales team
• Handle customer feedback and complaints professionally, driving timely and effective resolutions

Operational & Product Excellence

• Build and maintain a high level of product knowledge, keeping up to date with market trends and product developments
• Ensure accurate and timely execution of all activities related to customer order processing
• Participate actively in internal meetings, training sessions, and workshops
• Continuously review existing processes and recommend improvements to enhance efficiency and effectiveness