Customer Service Manager

LIMONCELLO PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A prominent restaurant in Singapore is looking for a highly experienced Restaurant Manager to oversee daily operations and ensure exceptional customer service. The ideal candidate will have at least 10 years of experience in food and beverage management, preferably in fine dining settings. Responsibilities include managing staff, resolving guest complaints, and implementing service protocols to enhance satisfaction. Candidates should possess strong leadership and communication skills, along with a solid knowledge of restaurant operations.

Qualifications

• Minimum 10 years of relevant experience in F&B management, preferably in fine dining or upscale Italian restaurants.
• Proven leadership skill with the ability to motivate and manage a team.
• Strong knowledge of restaurant operations and reservation management.

Responsibilities

• Ensure outstanding customer service by setting high standards.
• Manage and resolve guest complaints professionally.
• Oversee daily restaurant operations, including staff scheduling.

Skills

Leadership

Communication

Problem solving

Organisational skills

Knowledge of POS systems

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Job Description

Responsibilities

• Ensure outstanding customer service by setting high standards, training staff and monitoring service quality
• Manage and resolve guest complaints professionally and efficiently
• Oversee daily restaurant operations, including front-of house staff scheduling and performance.
• Collaborate with the kitchen and management team to ensure seamless service
• Develop and implement service protocols to enhance guest satisfaction
• Handle staffing, training and performance evaluations for services teams
• Work extended hours, including weekends, holidays and peak seasons as required

Requirements

• Bachelor’s degree in Hospitality Management, Tourism, or related field
• Minimum 10 years of relevant experience in F&B management, preferable in fine dining or upscale Italian restaurants
• Proven leadership skill with the ability to motivate and manage a team
• Exceptional communication, problem solving and organisational skills
• Strong knowledge of restaurant operation, POS systems and reservation management
• Ability to thrive in a fast paced, high pressure environment
• Flexibility to work long hours, including evenings, weekends and holidays