Customer Service (Logistics)

YOSSAVA SINGAPORE LOGISTICS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A fast-growing logistics company in Singapore is seeking a Customer Service professional to manage client inquiries and complaints. The ideal candidate will have 1–2 years of experience in logistics, strong understanding of import-export processes, and excellent communication skills. Responsibilities include assisting customers across various channels, preparing documents, and ensuring a high standard of service. Opportunities for professional growth and collaboration await the right candidate.

Qualifications

• 1–2 years of experience in freight forwarding, logistics, or international trade.
• Strong understanding of import-export procedures and documentation.
• Strong proficiency in English; Mandarin is a plus.

Responsibilities

• Understand our products and services.
• Communicate and assist customers through various channels.
• Prepare export/import documents.
• Monitor customs clearance processes.
• Track shipment movements and update clients.
• Handle client complaints related to logistics.
• Collaborate with internal departments.

Skills

Customer service

Analytical skills

Problem-solving skills

Communication

Time-management

Job description

Yossava is a fast-growing logistics company with a strong regional presence. From Indonesia to Singapore, we move cargo seamlessly across the world.

We are looking for a talented Customer Service professional to support our clients and manage inquiries and complaints across multiple communication channels. To succeed in this role, you will ensure customer needs are fulfilled with an outstanding service experience.

Responsibilities

• Understand our products and services.
• Communicate and assist customers through various channels, including call, email and chat.
• Prepare and review export/import documents: Invoice, Packing List, Bill of Lading, Certificate of Origin, LC documents, PEB/PIB, etc.
• Communicate with clients regarding shipping schedules, document requirements, and cargo status.
• Monitor and follow up on customs clearance processes in compliance with local and international regulations.
• Track shipment movements and update internal systems and clients accordingly.
• Handle client complaints or issues related to logistics or documentation.
• Maintain accurate filing of all shipment and client communication records.
• Collaborate with internal departments.
• Provide real-time updates to clients regarding delays, changes, or disruptions.
• Build and maintain strong relationships with international clients and logistics
• Cross Department Collaboration.

Qualifications

• Minimum 1–2 years of experience in freight forwarding, logistics, or international trade.
• Strong understanding of import-export procedures and documentation.
• Excellent customer service, analytical, and problem-solving skills.
• Strong proficiency in English; Mandarin is a plus.
• Strong critical thinking and decision-making abilities.
• Good administrative, time-management, and organizational skills.