Customer Service Executivex2 (Junior / Senior)

MMC Success Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global customer service provider in Singapore is seeking an experienced Customer Service Executive and Manager. The roles involve responding to customer inquiries, managing operations, and improving satisfaction. Ideal candidates will have a diploma in Business Administration or Logistics, along with at least 2 years of relevant experience. Proficiency in MS Office and strong communication skills are essential for success.

Benefits

Competitive rewards and benefits

Career growth and development pathways

Qualifications

• At least 2 years of relevant experience in customer service, operations coordination, or administrative support.
• Strong organizational, analytical, and problem-solving abilities are required.
• Excellent interpersonal and communication skills with a professional and customer-oriented attitude.

Responsibilities

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle and follow up on customer feedback or complaints to ensure resolution.
• Provide administrative support on billing, service engagement forms (eSEF), compliance documentation, and monthly reports.

Skills

Organizational skills

Analytical skills

Problem-solving abilities

Interpersonal skills

Communication skills

Proficiency in MS Office

Education

Diploma or higher qualification in Business Administration, Logistics, or a related discipline

Job description

• Globally Recognized Company

• Competitive Rewards and Benefits

• Career Growth and Development Pathways

Requirements:

Customer Service Executive

• Respond promptly and professionally to customer inquiries, service requests, and complaints.

• Handle and follow up on customer feedback or complaints to ensure resolution.

• Serve as the first point of contact via phone, email, and in-person.

• Record and track customer enquiries for follow-up by the Business Development team.

• Monitor collection schedules and purchase orders.

• Provide administrative support on billing, service engagement forms (eSEF), compliance documentation, and monthly reports.

• Maintain filing systems and update waste information in NAV software.

• Update customer database and coordinate with internal departments to ensure timely service delivery.

• Assist the Customer Service Manager in improving customer satisfaction and process efficiency.

Customer Service Manager

• Lead, coach, and mentor the customer service team to ensure high service standards.

• Oversee daily operations, inquiries, complaints, and escalation handling.

• Ensure efficiency in proposal generation, eSEF preparation, and invoicing.

• Manage key client accounts, including contract compliance and service reviews.

• Drive continuous improvement through analysis of feedback, KPIs, and service trends.

• Collaborate with Business Development and Operations to ensure smooth service delivery.

• Lead digital transformation initiatives and maintain accurate records and reporting.

• Prepare performance reports and implement SOPs, training, and service standards.

Responsibilities:

• Diploma or higher qualification in Business Administration, Logistics, or a related discipline

• At least 2 years of relevant experience in customer service, operations coordination, or administrative support

• Strong organizational, analytical, and problem-solving abilities

• Excellent interpersonal and communication skills with a professional and customer-oriented attitude

• Proficient in MS Office applications and comfortable working in a fast-paced environment

How to Apply:

Interested candidates, please submit your updated resume in MSWORD format by using Apply Now button

We regret only shortlisted candidates will be notified.

Important Note: MMC Success Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Cheah Man Cheng

Registration Number: R22107862

EA License No: 22C1107