Customer Service Executive – Order Process| COO - COC| Airfreight| Import Export

STAFFKING PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics and manufacturing services provider based in Singapore is looking for candidates to take on dual roles in airfreight and manufacturing operations. Responsibilities include managing the cargo clearance process, coordinating shipments, and processing orders. The ideal candidates should have at least 3 years of order processing experience, possess strong communication and problem-solving skills, and be familiar with shipping documents. Opportunities for growth and an attractive remuneration package are offered.

Benefits

Attractive remuneration package

Good career opportunity

Qualifications

• Minimum 3 years of experience in order processing required.
• Experience in customer support preferred for this role.
• Familiarity with shipping documents, including COO and COC. Not mandatory.

Responsibilities

• Check cargo clearance permits and ensure cargo condition before release.
• Coordinate and follow up on shipments with customers and partners.
• Manage the full order-to-cash process from entry to shipment coordination.
• Ensure export shipment documents comply with regulations.

Skills

Time management

Problem-solving

Strong communication skills

Multitasking

Team player

Education

Diploma or degree in supply chain or related field

Tools

SAP

Job description

Summary:

• Attractive remuneration package
• Good career opportunity
• Location: Central / East
• Various Industries – Logistics, Manufacturing, 3PL

Job Responsibilities - Airfreight | 3PL

1. Check cargo clearance permits and ensure cargo is in proper condition before release.
2. Verify that all required approvals and documentation are completed prior to shipment release.
3. Coordinate and follow up on shipments with customers, carriers, transport, co-loaders, and overseas agents.
4. Manage bookings, track shipments, and provide timely status updates to customers.
5. Prepare, process, and maintain airfreight documentation.
6. Handle customer documentation and correspondence to support smooth operations.
7. Accurately enter shipment, invoice, and operational data into the internal system.
8. Provide general administrative and operational support to the team as required.

Requirements

• Diploma or degree in supply chain or related field.
• Previous experience in customer support preferred.
• Strong multitasking, time management, and problem-solving skills.
• Professional, empathetic, and positive attitude with excellent communication skills.

Job Responsibilities - Manufacturing

• Manage the full order-to-cash process, from order entry to shipment coordination.
• Act as the main point of contact for customer inquiries, complaints, and stock verification.
• Prepare weekly sales order/backlog reports and track deliveries.
• Ensure all export shipment documents comply with GST regulations and audit requirements.
• Collaborate with Supply Chain, Sales, Distribution, and freight partners to ensure timely deliveries.
• Maintain effective relationships with internal teams and external customers.
• Use CRM systems to process orders, quotations, price approvals, sample orders, and customer data.

Requirements

• At least 3 years of experience in order processing.
• Familiarity with shipping documents, including COO and COC.
• Candidate with SAP experience is a plus.
• Strong team player with the ability to work independently.

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We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Yuphine Lee | R22108749