Customer Service Executive (Logistic/Supply Chain)

ASUS Global Pte Ltd; Singapore; On-site; SGD 42,000 - 55,000; Full time

Job summary

A leading tech company in Singapore is seeking a Logistics Coordinator responsible for managing order fulfillment and logistics for overseas distributors. The ideal candidate will have a diploma in Supply Chain or Business Administration, at least one year of relevant experience, and strong Mandarin proficiency for daily communication. This dynamic role involves planning demands, issuing invoices, and organizing export documents while ensuring timely deliveries and customer satisfaction.

Qualifications

• Proficient in managing logistics for overseas distributors.
• Experience in handling proforma invoices and export documents.
• Strong communication skills with customers and internal teams.

Responsibilities

• Ensure smooth order fulfillment and logistics management.
• Plan and submit demand to in-house system.
• Liaison with sales for timely customer payment collection.
• Prepare export documents such as BL and commercial invoices.
• Monitor shipment status and update stakeholders.

Skills

Logistics management

Order fulfillment

Customer liaison

Proficiency in Mandarin

Education

Diploma in Supply Chain/Business Admin

Job description

Areyoureadytoigniteyourcareerandbepartofsomethingtrulyextraordinary?

AtASUS,we’reInSearchofIncredible-andwewantyouonourteam!

We’relookingfordynamic,passionateindividualswhoareeagertoinnovate,create,andmakewavesinthetechworld.Ifyou’refueledbyambitionandthriveinafast-pacedenvironmentwhereyourideascanshapethefuture,thisisyouropportunitytoshine.

Joinus,andlet’schasetheincredibletogether!

Job Description

• To ensure a smooth and accurate order fulfillment and logistics management for overseas distributor.
• Plan and submit demand to in-house system.
• Raise PI (proforma invoice) based on allocation received.
• Generate and issue weekly account statement.
• Liaising with Sales to ensure timely collection of customer payment.
• Arrange delivery based on different inco-terms, assist company in delivery cost controls, prepare export documents such as BL, commercial invoices and packing list.
• Closely monitoring shipment status from worldwide manufacturing sites, update stakeholders on delivery schedule and ensure all deliveries are smoothly made.
• Prepare and process shipment for letter of credit (LC), arrange export documents and ensure data accuracy and present LC documents on time. Monitoring transactions and follow until payment received.
• Thorough and regular refund/rebate document preparation. Ensure accuracy and timely process of the rebate documentation.
• Actively liaise with customers and Sales team to provide logistics and order supports.
• Ensure customers’ requests and enquiries are fulfilled in a prompt action.
• Aggressively follow up and be proactive in provide extended support to both internal and external teams.
• Any other tasks as and when assigned by the management.

Job Requirement

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Supply Chain/Business Admin or relevant.
• Minimum of 1 year(s) of working experience in the related field is required for this position.
• Candidates must be proficient in Mandarin due to regular daily communication and liaison with our HQ.