Customer Service Executive (Last-Mile Delivery)

RR EXPRESS (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premier courier delivery company in Singapore is seeking a passionate Customer Service Executive to enhance their acclaimed team. Responsibilities include delivering exceptional customer service via email and phone, processing bookings, and monitoring orders for timely delivery. Candidates should possess GCE N/O Level or Diploma and have a customer-focused attitude. Competitive salary and career growth opportunities are offered, along with essential training for success in this role. Join a friendly work environment and play a pivotal role in luxury item deliveries.

Benefits

Competitive salary and benefits

Career growth opportunities

Friendly and supportive work environment

Qualifications

• Ability to work independently and as part of a team in a fast-paced environment.
• Prior experience in customer service or logistics preferred but not required.
• Entry-level candidates are welcome as training will be provided.

Responsibilities

• Provide excellent customer service via email and phone.
• Process bookings for collection and delivery through our system.
• Monitor and follow up on outstanding customer orders.

Skills

Customer-focused attitude

Basic computer literacy

Proficiency in Microsoft Office

Education

Minimum GCE N/O Level or Diploma

Job description

We are a premier courier delivery express company specializing in the last‑mile delivery of luxury items for B2B clients. As we continue to grow, we are looking for a Customer Service Executive to join our dynamic team in Singapore. If you have a passion for customer service and logistics, this is your opportunity to be part of an exciting industry!

Job Responsibilities

• Provide excellent customer service via email and phone.
• Process bookings for collection and delivery through our system for priority clients.
• Monitor and follow up on outstanding customer orders to ensure timely delivery.
• Offer shipment support and resolve delivery‑related issues.
• Generate and compile monthly reports for management.
• Handle customer inquiries, feedback, and complaints professionally to maintain high service standards.
• Work closely with the customer service team to provide full support to clients.
• Coordinate with the operations team for daily collections and deliveries.
• Assist with ad‑hoc tasks assigned by the Supervisor and Customer Service Manager.
• Training will be provided to ensure your success in the role.

Requirements

• Minimum GCE N/O Level or Diploma in any discipline.
• Customer‑focused with a positive attitude and a strong sense of responsibility.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Basic computer literacy and proficiency in Microsoft Office (Excel, Word, etc.).
• Prior experience in customer service, logistics, supply chain, or shipping (preferred but not required).
• Entry‑level candidates are welcome to apply as training will be provided.

Why Join Us?

• Competitive salary and benefits.
• Career growth opportunities.
• Friendly and supportive work environment.

Customer Service Executive • D27 Yishun, Sembawang, SG