Customer Service Executive (Immediate Vacancy)

SCHOOL OF MUSIC AND THE ARTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established educational institution in Singapore seeks an energetic entrant for an entry-level customer service role. Candidates should have skills for excellent client interaction and administrative tasks, and preferably possess 2 years of experience in customer service or sales. The role involves engaging with students and parents, providing customer support, and assisting in various operational duties. Bilingual proficiency in English and Mandarin is essential, as well as the ability to multi-task in a fast-paced environment.

Qualifications

• Minimum 2 years of customer service and/or sales experience.
• Experience in the education sector is preferred.
• Strong communication and interpersonal skills in both English and Mandarin.

Responsibilities

• Provide excellent customer service to enquiries via various channels.
• Create engaging experiences for students through events.
• Support administrative tasks including enrolment and scheduling.

Skills

Customer service skills

Communication skills in English and Mandarin

Teamwork

Multi-tasking

Tools

Adobe Photoshop

Social media marketing experience

Job description

School of Music and the Arts (SOMA) is an established 4-year EduTrust Private Education Institution in Singapore, offering music and dance programmes to both children and adults.

We are looking for skilled individuals who can provide excellent customer service to our students and parents, as well as excel in the daily administrative tasks assigned to this role.

Job Summary

We are looking for an energetic and enthusiastic candidate without experience to join our customer service team. This entry-level position is perfect for candidates who are eager to start their career in a dynamic, multicultural environment while providing excellent customer support to our diverse client base.

Responsibilities

• Provide excellent customer service to potential customers and handle all customer enquiries via phone, email, socials and walk-in,
• Create a vibrant environment and experience for current and potential students and engage them through School-related events and activities,
• Provide administrative and operational support for all student matters including enrolment, payments, student P-files, scheduling of lessons, allocation of classrooms, collation of forms, handling of feedback and results, and instructors payroll,
• Tracking and updating detailed status reports of all sales leads,
• Engage different stakeholders through liaison with parents, staff and lecturers,
• Assist in marketing and branding strategies to drive sales. Experience with web design, adobe photoshop and/or social media marketing an advantage.

Requirements

• Preferably a minimum 2 years of customer service and/or sales experience,
• Experience in the education sector is preferred,
• Highly-motivated, responsible, team-player, positive attitude and possess good work ethics,
• Must be able to multi-task and work in a fast-paced environment,
• Strong communication and interpersonal skills in English and Mandarin,
• Must be willing to work a 5-day work week (Tues to Sat).
• Able to converse in both English and Mandarin to provide customer service and communication with local and China students and parents,
• High energy level and resilience to handle multiple tasks efficiently.