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Customer Service Executive -Freight Forwarding

SBS LOGISTICS SINGAPORE PTE. LTD.

Singapore

On-site

SGD 30,000 - 45,000

Full time

2 days ago
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Job summary

A logistics company in Singapore is seeking a Customer Service Executive / Officer to coordinate shipments and fulfill customer requirements. The ideal candidate will have at least 2 years of customer service experience in the freight forwarding industry and be driven to provide exceptional service. Responsibilities include handling customer enquiries, preparing permit declarations, and ensuring timely invoicing.

Qualifications

  • Minimum 2-years’ experience in Customer Service, preferably in the Freight Forwarding Industry.
  • Ability to handle Cross Trade Shipment.
  • Friendly and Customer Service Driven.

Responsibilities

  • Coordinate all import and export shipments based on allocation.
  • Prepare permit declarations for various shipment types.
  • Handle customer enquiries regarding orders and delivery status.
  • Provide pre- and post-sales support in conjunction with sales representatives.
  • Ensure timely client invoicing and billings.

Skills

Customer service skills
Good communication
Team player
Ability to handle Cross Trade Shipment

Job description

Roles and Responsibilities

Job Purpose:

We are looking for a responsible Customer Service Executive / Officer to coordinate all shipments and fulfill customers’ requirements. You will represent our company in a professional and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction.

Job Description:

  • Responsible for coordinating all import and export shipments based on allocation
  • Preparation of permit declaration (Pure CO, Permit with CO, Permit for Export/Import/Air)
  • Ensure daily customers’ enquiries are attended to and not limited to order and delivery status
  • Handling incoming calls with the intent of providing customer satisfaction
  • Work in conjunction with sales representatives to provide pre-and / post-sales support
  • Ensure timely and accurately client invoicing and billings to customers
  • Purchase of insurance and arrange any insurance claim for customer
  • Responsible to draft and issue quotation to potential and existing customer
  • Any other ad-hoc duties task by manager

Requirements:

  • Minimum 2-years’ experience in Customer Service (Freight Forwarding Industry preferred)
  • Ability to handle Cross Trade Shipment
  • Friendly and Customer Service Driven
  • A Team Player
  • Good communication and customer service skills
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