Customer Service Executive - Email Support & Resolution

REVUP PROSERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer service firm in Singapore is looking for a Customer Service Representative for a 1-year contract. The role involves responding to customer inquiries via emails, hotline, and in-person, as well as resolving complaints effectively. The ideal candidate should have proven experience in a customer service role, excellent written communication skills, strong problem-solving abilities, and familiarity with service software is a plus. Working hours are from 10am to 7pm, 4 weekdays plus 1 weekend.

Qualifications

• Proven experience in a customer service role, preferably in email support.
• Excellent written communication skills with a focus on clarity and professionalism.
• Strong problem-solving skills and ability to handle difficult situations.

Responsibilities

• Respond promptly and professionally to customer enquiries via emails, hotline and in-person.
• Assist in resolving customer complaints and issues to ensure satisfaction.

Skills

Customer service experience

Written communication

Problem-solving skills

Familiarity with customer service software

Job description

A leading customer service firm in Singapore is looking for a Customer Service Representative for a 1-year contract. The role involves responding to customer inquiries via emails, hotline, and in-person, as well as resolving complaints effectively. The ideal candidate should have proven experience in a customer service role, excellent written communication skills, strong problem-solving abilities, and familiarity with service software is a plus. Working hours are from 10am to 7pm, 4 weekdays plus 1 weekend.