Customer Service Executive (Call Centre)

CPG Facilities Management Pte Ltd; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

A facilities management company in Singapore is seeking a Customer Service Executive to provide timely and effective customer service. Responsibilities include responding to inquiries and formulating resolutions. Ideal candidates should have a Post-secondary Certificate and good communication skills. The role requires individuals to work on a rotating shift basis and offers on-the-job training. This is a 2-year renewable contract position with benefits.

Benefits

Shift allowance

On-the-job training

Contract renewal

Qualifications

• Minimum 1 year of experience in customer service or contact center operations is an advantage.
• Proficient in written and conversational English; Mother Tongue is a plus.
• Basic computer literacy is required.

Responsibilities

• Formulate resolution and respond to callers in a timely manner.
• Provide excellent customer service.

Skills

Good communication skills

Customer relations skills

Telephone skills

Education

Post-secondary Certificate

Tools

Microsoft Office

Job description

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements

• Minimum Post-secondary Certificate with 1 years of experience in customer service or contact centre operations will be an advantage
• Good communication, telephone, interpersonal and customer relations/service skills.
• Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking callers.
• Must possess basic computer literacy and knowledge in Microsoft Office.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Must be able to work 5 days'work week (including weekends & public holidays) on 3-rotating shift (shift allowance being provided accordinglyli>
• No working experience is welcome to apply as on-the-job training will be provided.

Employment Type: 2-years contract (renewable) with benefits

Working Location: Woodlands