Customer Service Executive

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A dynamic service firm in Singapore is seeking a Customer Service Executive to ensure effective communication and customer satisfaction. The role involves order processing, managing customer inquiries, and liaising with various departments for seamless service delivery. Ideal candidates will have a diploma and 1-2 years of experience in customer service within the logistics or manufacturing sectors.

Qualifications

• At least 1 to 2 years of working experience in Customer Service in sales/manufacturing/logistics.
• Ability to liaise with various departments for customer service improvement.
• Proficient in handling customer complaints and processing orders.

Responsibilities

• Order processing and generating invoices.
• Handling customer enquiries and shipping documentation.
• Monitoring outstanding orders and ensuring timely deliveries.

Skills

Customer handling skills

Good communication skills

Analytical skills

Education

Min. Diploma in any field

Tools

Microsoft Words

Excel

SAP SD Module

Job description

The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction. An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.

Key Responsibilities

1. Order processing, generate invoices, and credit/debit notes.
2. Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
3. Shipment arrangement example like liaising with the 3rd parties providing shipping document to both customer & the nominated forwarder for export declaration.
4. Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time.
5. Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims.
6. Process and expedite shipments and ensure on-time delivery to customers
7. Outstanding order monitoring and checking order status to update customers for any delays
8. Adhoc assignments given by Manager

Skills & Qualification

• Min. Diploma in any field, preferably in Supply Chain Management
• At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/ logistics industry.
• Good written and communication skills
• Good customer handling skills and able to communicate with people of different levels
• Proficient in Microsoft Words and Excel
• Prior experience in the manufacturing/ harnessing environment is an added advantage.
• Experienced in SAP SD Module is an added advantage

Working hours

Mon to Fri 8.30am - 5.30pm