Customer Service Executive

CLASSIC MOVING SYSTEMS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking an individual for a pivotal role focusing on customer engagement and service excellence. The ideal candidate should have at least 2 years of experience in logistics or customer service, excellent communication skills, and a keen attention to detail. Responsibilities include serving as the primary contact for customer inquiries, managing shipment schedules, and coordinating with warehouse teams. This role demands strong planning abilities and the capacity to work independently, with an immediate start required.

Qualifications

• Minimum 2 years of working experience in logistics or customer service.
• Able to work independently and collaboratively across teams.
• Able to join immediately.

Responsibilities

• Serve as the primary point of contact for customer inquiries and logistics requirements.
• Plan, monitor, and follow through on shipment and delivery schedules.
• Accurately update all required information in internal and customer systems.

Skills

Strong communication and interpersonal skills

Detail-oriented

Planning and coordination abilities

Job description

Key Responsibilities

• Customer Engagement & Service Excellence
  • Serve as the primary point of contact for customer inquiries and logistics requirements.
  • Ensure all instructions, service levels, and contractual commitments (SLA/CA/rate agreements) are clearly understood and executed.
  • Maintain positive customer relationships while promoting company services to support revenue growth and service-level improvement.
  • Plan, monitor, and follow through on shipment and delivery schedules according to SOPs and work instructions.
• Administrative Duties
  • Accurately update all required information in both internal and customer systems.
  • Respond promptly to emails, calls, and meeting requests from customers, colleagues, and management.
  • Prepare timely and accurate billing in accordance with agreed rates, credit terms, and performed activities.
• Operational Coordination
  • Coordinate with warehouse teams on inbound and outbound inventory movements.
  • Assist in verifying physical stock against system data to ensure inventory accuracy.
  • Arrange trucking requirements and coordinate scheduling with the transport team and external partners.
• Management Support
  • Complete assigned tasks and instructions from management accurately and on time.
  • Provide timely reports and updates to support decision-making by senior management.
  • Demonstrate strong time-management skills and maintain professional work standards at all times.

Who We’re Looking For

• Minimum 2 years of working experience, preferably in logistics or customer service
• Strong communication and interpersonal skills
• Detail-oriented with excellent planning and coordination abilities
• Able to work independently and collaboratively across teams
• Able to join immediately