Customer Service Executive

MILKYWAY INTERNATIONAL TANK TRANSPORTATION PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading logistics company in Singapore is hiring for a role that involves customer interaction, order execution, and coordination tasks. The candidate should have a minimum diploma and at least two years of experience in the transport logistics industry. The position requires strong communication skills, MS Office proficiency, and a customer-oriented approach.

Qualifications

• Minimum 2 years of experience in transport logistics industry.
• Positive attitude and team player.
• Candidate with Singapore experience will be an advantage.

Responsibilities

• Attend to customer’s enquiries on job order status and co-ordination of tasks.
• Execution of customer's orders and preparing documents for dispatch.
• Takeover customer service duties during absence.

Skills

Customer-oriented

Good communication

Strong initiative

MS Office proficiency

Good administration skills

Organizing skills

Education

Minimum Diploma (General)

Job description

Job Responsibilities:

• Attend to customer’s enquiries on job order status, availability and co-ordination of tasks,etc.
• Execution of customer's orders, processing and summarizing the essential informationgiven into the job order form with required attachments.
• Use of Trade-net to provide the Value-Added Service of permit declaration for customers
• Prepare orders for Planner and follow-up with customers when there are incompleteinformation or documents.
• Coordination for booking of chemcare in PSA for DG Isotanks or containers.
• Collate information for planner if there are any changes for the day itself for delivery
• Ensure all delivery orders / weighing tickets are received once job completed and forwardto customers as proof of delivery.
• Closing of job orders for billing once job is completed.
• Prepare documents and arrange for dispatch to deliver to shipping lines / customers.
• Attending to customer's request for quotes, checking of trucking rates, invoice discrepancies etc.
• Takeover the duties of customer service/base oil executive during their absence

Job specification:

• Minimum Diploma (General)
• Minimum 2 years of experience in transport logistics industry
• Candidate with Singapore experience will be an advantage
• Positive attitude and customer-oriented
• Team player with good communication and strong initiative
• Proficient in MS Office
• Good administration and organizing skills