Customer Service Cum Admin

SRI PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading company in Singapore seeks a dedicated customer service representative. This role involves responding to inquiries, resolving issues, and ensuring a high level of customer satisfaction. Ideal candidates will possess excellent communication skills and a commitment to providing a pleasant service experience.

Qualifications

• Friendly and pleasant manner essential.
• High attention to detail required.
• Ability to handle difficult calls.

Responsibilities

• Respond to inquiries via phone, emails, or chat.
• Manage inbound/outbound calls/messages.
• Resolve customer complaints effectively.

Skills

Verbal communication

Telephone skills

Data entry

Problem solving

Active listening

Education

GCE ‘O’ Level

Job description

We are looking for a team player who is passionate about servicing and one that can assist to resolve case issues.

• Respond promptly to inquiries and concerns via phone, emails, or chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls/messages
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date service information
• Escalate issues to the appropriate department/manager/colleague as needed
• Collaborate with other department/manager/colleague to resolve issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call/message volume and resolution time
• Adapt to new technologies and processes as they are implemented
• Participate in training and development programs to improve customer service skills and knowledge
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Able to handle and manage difficult calls/clients
• High level of diplomacy required

Requirements:

· Excellent verbal communication skills

· Telephone skills

· Friendly and pleasant manner

· Data entry skills

· Typing and word processing skills

· Meticulous and detailed

· Documentation skills

· Active listening skills

· Attention to detail

· Problem solving skills

· Only Singaporeans & PRs may apply

· Min GCE ‘O’ Level