Customer Service Coordinator [Freight Forwarding / Shipping] - 5 days | Bukit Batok [0580]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent freight forwarding company in Singapore is seeking a Logistics Coordinator to handle customer enquiries and manage shipping documentation. Candidates should have at least 1 year of experience in the freight forwarding industry and a diploma in logistics or supply chain management. Proficiency in MS Office and experience with Portnet and Customs Permit is essential. The role offers a supportive environment for operational activities and requires attention to detail in documentation and customer service.

Qualifications

• Nitec/Diploma in Logistics/Supply Chain Management/Shipping or equivalent.
• At least 1 year of relevant experience in the import/export freight forwarding industry.
• Proficient in MS Office; experience with Portnet and Customs Permit.

Responsibilities

• Attend to customer and agent enquiries & complaints.
• Check sailing schedule and cargo status.
• Prepare shipping documents for export & import.
• Process custom clearance & permits if needed.
• Liaise with accounts dept for payments.
• Support in all aspects of sales and operational activities.

Skills

Customer service

Carrier negotiation

Documentation preparation

Education

Nitec/Diploma in Logistics/Supply Chain Management/Shipping

Tools

MS Office

Portnet

Customs Permit

Job description

Working Conditions

• Working Days: 5 Days, Monday to Friday
• Working Hours: 9am – 6pm
• Location: Bukit Batok, West Region
• Salary: $2,000 - $3,000

Company Overview

A resourceful and proficient one‑stop freight forwarding company with a worldwide network of agencies. We deliver all types of cargoes to just about any destination promptly and cost effectively. Our philosophy is to provide personalised and high‑quality freight services to our corporate and individual customers worldwide.

Responsibilities

• Attend to customer, agent enquiries & complaints
• Carrier negotiation & booking
• Check sailing schedule and cargo status
• Arrange trucking and stuffing
• Prepare shipping documents for export & import (FCL, LCL , Cross Trade, Air Freight etc)
• Assist in bill of lading (BL), certificates of origin (COO), cargo insurance, PM4, SI, MSDS and other cargo acceptance documentation
• Co‑ordinate & monitor shipment with carriers and clients
• Process custom clearance & permit if needed
• Send pre alert shipping documents & invoice to customer
• Liaise with accounts dept to make payment to carriers
• Verify vendor invoices with job no. to accounts dept for payment processing
• Reporting of cargo issues
• Support in all aspect of sales and operational activities
• Assist in job closing and billing when required
• General admin duties and other ad‑hoc duties as assigned by the supervisor

Requirements

• Nitec/Diploma in Logistics/Supply Chain Management/Shipping or equivalent
• At least 1 year of relevant experience in the import/export freight forwarding industry.
• Proficient in MS Office; experience with Portnet and Customs Permit