Customer Service Coordinator (1 year contract, up to $4300, Pandan)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment consultancy is seeking a Customer Support Specialist in Singapore. In this role, you will manage customer inquiries, schedule support operations, and ensure service delivery. Candidates should have a commercial vocational diploma and strong time management skills. We offer competitive pay and benefits. Email your resume to apply.

Benefits

Competitive remuneration package

Comprehensive benefits

Qualifications

• Must have professional experience related to the diploma.
• Able to manage and prioritize multiple tasks independently.

Responsibilities

• Triage incoming customer support requests based on urgency.
• Schedule Field Support Attendances and ensure resources are available.
• Provide service quotations and invoice customers.
• Monitor service progress and update system status.

Skills

Effective time management skills

Ability to work independently

Continuous Improvement Mindset

Education

Commercial vocational diploma

Job description

Location: Pandan Crescent, MNC

5 days work week

Salary: up to $4,300

1 Year contract with completion bonus

Responsibilities

• Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request
• Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
• Provide service quotation to Customers based upon the job requirements.
• Prepare Field Support Engineers(T4) and Service Partner for the job.
• Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP.
• Verify completion of service support delivered.
• Invoice Customers as per initial quotation and based on service outcome
• Maintain competent understanding of actual and new company’s products, their functions, and alternatives.
• Review the Quality Management System requirements and ensure operations complies.
• Perform weekly on-call duties.

Requirements

• Commercial vocational diploma with corresponding professional experience.
• Able to work independently.
• Effective time management skills.
• Continuous Improvement Mindset.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [e-mail].

We regret that only shortlisted candidates will be notified.