Customer Service Associate (Front Desk)

TLL BUSINESS MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dynamic education service provider in Singapore is seeking dedicated customer service professionals to join their team. The role involves engaging with parents and students to ensure a top-notch experience, while acquiring knowledge of programs and services offered. Candidates should possess a Diploma, have excellent communication skills, and be willing to work shifts including weekends. This position offers an attractive remuneration package along with various staff benefits and engagement initiatives.

Benefits

Attractive remuneration package

Employee engagement initiatives

Staff benefits and perks

Qualifications

• Strong proficiency in written and spoken English required.
• Desirable to be bilingual.
• Experience in the hospitality industry preferred.
• Ability to work shifts and weekends.

Responsibilities

• Acquire knowledge of the organisation’s programmes and services.
• Engage potential customers and boost lead creation.
• Take ownership of customers’ issues and ensure resolution.
• Provide a professional and high-quality service.

Skills

Customer service

Communication

Bilingual proficiency

CRM systems knowledge

Experience in the hospitality industry

Familiarity with CRM systems

Education

Diploma

Job description

At The Learning Lab, we strive to provide the best-in‑class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.

Job responsibilities

• Acquire a strong working knowledge of the organisation’s programmes, services and processes.
• Ability to deliver a professional and high-quality service experience in a customer‑facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
• Support cross selling activities to existing customers.
• Develop professional rapport with customers and build brand loyalty.
• Ensure that queue management is being practiced at the front desk.
• Assist with crowd management during the peak periods.
• To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
• Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
• Keep ahead of industry's developments and apply best practices to areas of improvement.
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate

• Possesses at least a Diploma.
• Required to work shift hours and on weekends (3 weekdays and 2 weekends).
• Strong proficiency in written and spoken English.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast‑paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.Good team player, possesses the ability to work with minimal supervision.
• Positive, extroverted and outgoing personality.
• Well‑groomed with a professional disposition.

Expect the best for the best

• An attractive remuneration package
• Attractive staff benefits and perks
• Company‑wide welfare and employee engagement initiatives

Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.