Customer Service Associate

Amway (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading retail company in Singapore is seeking a customer-oriented individual to manage daily operations at the service counter. Responsibilities include processing orders, handling payments, and providing product information. Candidates should have at least 2 – 3 years of experience in retail or service industries and possess good communication skills. Flexibility to work on weekends and holidays is required for this role.

Qualifications

• At least 2 – 3 years relevant experience from retail/service industries.
• Ability to work effectively as part of a team and independently as needed.
• Flexibility to work weekends, public holidays, and retail hours.

Responsibilities

• Process customers’ daily orders and transactions at the service counter.
• Provide information on promotions, events, and product highlights.
• Assist with stock take and product display.

Skills

Customer oriented

Good communication skills

Teamwork

Interpersonal skills

Education

GCE N or O level

Job description

Responsibilities

• Process customers’ daily orders and transactions at the service counter, ensuring a smooth and efficient shopping experience
• Handle payment transactions including cash, credit cards and e-payments
• Provide information on the monthly promotions, events, and key product highlights to customers
• Equip with basic product knowledge to recommend appropriate solutions based on customer needs
• Handle customers’ inquiries through email with a proper follow through to resolve issue effectively
• Guide customers in using Amway’s digital platforms and website services
• Assist with stock take, incoming of stock, display & replenishment of products on the shelves etc.
• Maintain cleanliness and organization in the shop
• Other administrative duties in support of daily operations

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Requirements

• Minimum GCE N or O level
• At least 2 – 3 years relevant experience from retail/ service industries
• Customer oriented with pleasant personality
• Good communication and interpersonal skills to engage with customers of all ages
• Ability to work effectively as part of a team and independently as needed
• Flexibility to work weekends, public holidays and retail hours as required