Customer Service Assistant [ Junior Executive / Office base ]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent HR advisory firm seeks a Customer Service Assistant in Singapore. The role involves managing customer communications across various channels, resolving complaints, and providing support. Candidates should have relevant experience and at least a Diploma. This permanent position offers a structured work schedule from Monday to Friday, 8am-5.30pm.

Qualifications

• Relevant working experience is required.
• Minimum Diploma qualification.

Responsibilities

• Manage inbound and outbound calls and digital communication.
• Handle and resolve customer complaints promptly.
• Provide coaching and support to retail agents.
• Monitor key performance indicators and prepare reports.
• Ensure compliance with data privacy policies.

Skills

Communication skills

Customer service experience

Education

Diploma

Job description

Customer service assistant

Monday - Friday (8am-5.30pm)

Jurong East

Permanent role

Job Responsibilities

• Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
• Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
• Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
• Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
• Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.

Job Requirements

• With relevant working experience
• Min Diploma