Customer Service Agent (Aviation)

JJ CONSULTING SERVICES; Singapore; On-site; SGD 25,000 - 40,000; Full time

Job summary

A global leader in gateway services is seeking an Airline Customer Service Agent in Singapore. This role involves making check-in processes smooth for passengers, assisting those with special needs, and providing exceptional customer service at Changi Airport. Ideal candidates are pleasant, dynamic, and proficient in both English and a second language. Interested applicants should submit their resumes along with salary expectations.

Qualifications

• Pleasant with a cheerful disposition.
• Dynamic individual with willingness to go the extra mile.
• Proficient in English and a second language.

Responsibilities

• Create memorable experiences for passengers at check-in and departure.
• Assist passengers with special needs.
• Handle meet/greet services and buffet table presentations.

Skills

Interpersonal skills

Service aptitude

Bilingual in English and another language

Job description

Overview

Our client is a global leader in gateway services, seeking to recruit a Airline Customer Service Agent. This position is based in Singapore.

Responsibilities

• You play a vital role in creating a memorable experience for all our passengers. Your main role involves checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
• You may also be tasked to assist passengers with special needs or provide customer service in exclusive premier lounges at Changi Airport.
• Besides being responsible for buffet table presentations, you also handle meet/greet services at the reception area and perform basic computerized transactions.

Requirements

• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile
• Proficient in English and a second language for effective communication with international passengers

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [e-mail] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.