Customer Relationship Manager

J.S.F; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading marketing firm in Singapore is seeking a dynamic professional to develop and execute sales and marketing strategies. Responsibilities include identifying leads, managing social media, and conducting market research. The ideal candidate should possess excellent communication skills, analytical abilities, and experience with CRM software. This role offers a chance to contribute significantly to the firm's growth.

Responsibilities

• Create and implement sales and marketing plans.
• Identify potential customers and generate leads.
• Assist in creating marketing materials.
• Conduct market research and competitor analysis.
• Track KPIs for marketing and sales activities.
• Develop and maintain client relationships.
• Manage social media accounts to increase brand awareness.

Skills

Excellent written and verbal communication

Analytical skills

CRM software experience

Organizational skills

Teamwork

Problem-solving

Customer service skills

Tools

Salesforce

HubSpot

Job description

Key Responsibilities

• Develop and Execute Strategies: Create and implement both sales and marketing plans to promote products/services and achieve business objectives.
• Lead Generation and Conversion: Identify potential customers, generate leads, and follow up on them to convert them into sales opportunities.
• Content and Material Creation: Assist in creating marketing materials, sales proposals, and digital/print advertisements.
• Market Research and Analysis: Conduct market research, analyze consumer behavior and market trends, and monitor competitors' activities.
• Performance Tracking: Track and analyze key performance indicators (KPIs) for marketing and sales activities, and prepare reports on these metrics.
• Customer Relationship Management: Develop and maintain relationships with clients, and manage customer service inquiries or issues.
• Collaboration: Work closely with sales and marketing teams to ensure strategies are aligned and to coordinate promotional events.
• Social Media Management: Manage social media accounts and online presence to increase brand awareness.

Key Skills & Qualifications

• Communication: Excellent written and verbal communication skills for presenting ideas and interacting with clients and colleagues.
• Analytical Skills: Strong ability to analyze market data, sales metrics, and consumer behavior.
• Technical Skills: Experience with Customer Relationship Management (CRM) software like Salesforce or HubSpot.
• Organizational Skills: Ability to manage multiple tasks, maintain accurate records, and meet deadlines.
• Teamwork: Ability to work effectively in a collaborative team environment.
• Problem-Solving: Good problem-solving skills to address customer issues and find solutions.
• Customer Service: Strong customer service skills to build and maintain client relationships.