CUSTOMER RELATIONS OFFICER

ACCORD INSURANCE BROKING PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading insurance brokerage in Singapore is looking for a Customer Relations Officer to handle customer inquiries and enhance service experiences. Responsibilities include responding to inquiries via phone and email, coordinating with internal teams, and ensuring positive customer interactions. The ideal candidate possesses a degree and is bilingual in English and Mandarin, with preferred experience in customer service.

Qualifications

• Degree in any field required.
• General Insurance experience is a plus.
• Experience in call center or customer service environment preferred.

Responsibilities

• Respond to customer enquiries via various channels.
• Update customer records and service status.
• Assist with appointments and bookings.
• Handle feedback and complaints professionally.
• Coordinate with internal teams to resolve customer requests.
• Prepare basic service documents.
• Track pending cases and ensure resolution.
• Promote positive customer experience.

Skills

Customer service

Communication skills

Problem-solving

Bilingual (English and Mandarin)

Education

Degree in any field

Job description

Job Description

The Customer Relations Officer handles customer enquiries, supports service requests, and ensures a smooth experience before and after the sale. The role involves daily communication with customers, coordinating with internal teams, and resolving issues in a timely and professional way.

Key Responsibilities

• Respond to customer enquiries via phone, email, WhatsApp, or walk-ins.
• Update customer records, service status, and follow-up actions in the system.
• Assist with appointments, bookings, or service arrangements.
• Handle feedback and complaints and elevate cases when required.
• Coordinate with operations, sales, and finance teams to close customer requests.
• Prepare basic service documents such as forms, invoices, or reports.
• Track pending cases and follow up until completion.
• Maintain a positive customer experience and promote service standards.

Requirements

• Candidate must possess at least a Degree and above in any field
• General Insurance experience (with BCP, PGI and ComGI Cert) and navigation of insurance portals are an added advantage
• Entry candidates with the right skill sets and attitude are welcome to apply
• Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers)
• Preferably possess relevant experience in call center or customer service environment
• Know how to genuinely have fun in an environment charged with people energy
• 5.5 days work per week; Mon‑Fri : 9am‑6pm; Sat : 9am‑1pm

Applications will be treated in the strictest confidence. Only shortlisted candidates will be notified.