Customer Relations Officer

Recruit Haus; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local service provider in Singapore is seeking a motivated individual for a customer service role at their call center. The successful candidate will manage customer inquiries, handle complaints, and assist with appointment bookings for Australian Visa applications. The ideal applicant should have at least 2 years of relevant experience and strong interpersonal skills to work independently and in teams. Interested candidates may apply by sending their resumes via email.

Qualifications

• Minimum 2 years of relevant experience required.
• Familiarity with MS Office programs is preferable.
• Strong interpersonal and conversational abilities are essential.

Responsibilities

• Provide accurate information for queries via calls and emails.
• Handle customer complaints effectively.
• Assist in appointment bookings for Australian visa applications.
• Conduct upselling of services and publicize new initiatives.

Skills

Customer service skills

Interpersonal skills

Problem-solving skills

Self-motivated

Tools

Microsoft Office

Job description

Job Description

Responsibilities

• Provide prompt, accurate and updated information for all queries via incoming calls/emails
• Handling Customer Complaints at Call Centre
• Web Portal Appointment Bookings
• Appointment Booking for Australian Visa Application
• Committed, timely efforts to attain the targeted result by making outbound calls
• Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives
• Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers

Requirements

• Minimum 2 years of relevant experience
• Computer literate, preferably in MS Office, Excel, Word etc
• Good interpersonal and conversational skills
• Self motivated with problem-solving skills
• Able to work independently as well as in groups/teams with minimal supervision

Interested candidates, please send your updated resume to [e-mail]