CUSTOMER RELATIONS OFFICER

STRAITS FACILITIES PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A security agency in Singapore is seeking a proactive Customer Relations Officer to manage customer inquiries, liaise with the operations team, and ensure high client satisfaction. The ideal candidate will have at least 2 years of experience in customer service, strong communication skills, and proficiency in Microsoft Office. This role involves handling administrative tasks and maintaining client records.

Qualifications

• At least 2 years of customer service or coordination experience.
• Good communication and interpersonal skills.
• Able to multitask and work independently.

Responsibilities

• Handle customer inquiries and feedback via phone and email.
• Coordinate between clients and operations team for deployment updates.
• Assist in preparing quotations, invoices, and contracts.
• Maintain proper records of client communication and documentation.
• Ensure a high level of client satisfaction and service standards.
• Support basic admin tasks and ad hoc duties.

Skills

Customer service experience

Good communication skills

Interpersonal skills

Multitasking

Tools

Microsoft Office

Job description

We are looking for a proactive and customer-focused individual to join our security agency as a Customer Relations Officer.

Responsibilities

• Handle customer inquiries and feedback via phone and email
• Coordinate between clients and operations team for deployment updates
• Assist in preparing quotations, invoices, and contracts
• Maintain proper records of client communication and documentation
• Ensure a high level of client satisfaction and service standards
• Support basic admin tasks and ad hoc duties

Requirements

• At least 2 year of customer service or coordination experience
• Good communication and interpersonal skills
• Proficient in Microsoft Office
• Able to multitask and work independently