CUSTOMER RELATIONS OFFICER

Singapore First Aid Training Centre Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A leading training organization in Singapore is seeking a motivated Client Management Executive to oversee course operations and enhance client relationships. Responsibilities include handling inquiries, ensuring satisfaction, and coordinating course registrations. Ideal candidates should possess strong client management and communication skills. This full-time position offers competitive benefits and the opportunity for career growth.

Benefits

Competitive salary

Opportunities for professional growth

Team of talented professionals

Qualifications

• Excellent client relationship management skills.
• Proven experience in dealing with both corporate and individual clients.
• Effective time management and organizational skills to handle multiple tasks efficiently.
• Strong communication skills, both written and verbal.

Responsibilities

• Handling sales inquiries and course-related questions from clients.
• Cultivating and maintaining strong client relationships.
• Meeting client response and follow-up targets.
• Facilitating and scheduling course registrations.

Skills

Client relationship management

Communication skills

Time management

Organizational skills

Job description

1 day ago Be among the first 25 applicants

Are you a go-getter with a passion for sales and results? Do you love building relationships and helping clients achieve their goals? If so, we want to hear from you!

We are looking for a highly motivated and experienced Client Management Executive (CME) to join us on our mission to save lives through education. The CME will be responsible for overseeing the efficient operation of courses and maintaining strong client relationships.

In This Role, You Will Be Responsible For

• Handling sales inquiries and course-related questions from clients.
• Cultivating and maintaining strong client relationships, both with corporate and individual clients.
• Meeting client response and follow-up targets to ensure a high level of customer satisfaction.
• Facilitating and scheduling course registrations, ensuring smooth enrolment processes.
• Providing funding advice to clients and assisting in the submission of funding applications where applicable.
• Coordinating the allocation of trainers for courses, ensuring effective utilization of resources.
• Preparing and sending invoices to clients for course fees.
• Ensuring that clients receive course certificates in a timely manner.
• Take part in any relevant corrective and preventive action.
• Any other work improvement tasks.
• Able to meet assigned Key Performance Indicators.
• Perform other ad hoc tasks assigned
• 1-year contract, subject to extension based on performance
  
  

If you are looking for a challenging and rewarding career opportunity, this is the role for you!

What You Will Get

• A competitive salary and benefits package.
• The opportunity to work with a team of talented and passionate professionals.
• A chance to make a real difference in the lives of our clients.
• The opportunity to grow and develop your skills.
  
  

What We Are Looking For

• Excellent client relationship management skills.
• Proven experience in dealing with both corporate and individual clients.
• Effective time management and organizational skills to handle multiple tasks efficiently.
• Strong communication skills, both written and verbal, with the ability to engage effectively at all levels.
• Familiarity with SSG training fund schemes is a plus.
  
  

If you are ready to take your career to the next level, apply today!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Professional Training and Coaching

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