Customer Insights & Support Analyst

Workforce Optimizer - AI Enabled WFM; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology-driven company based in Singapore is looking for a Business Analyst. This role involves linking the company with customers, providing solutions for technical issues, and improving customer support processes. The ideal candidate will possess strong critical thinking and communication skills, along with a willingness to learn and adapt. This position offers the chance to work with cutting-edge AI technology and develop both analytical and technical capabilities, contributing to career advancement in the tech field.

Benefits

Opportunity to work with advanced AI technology

Mentorship for career development

Diverse career advancement opportunities

Qualifications

• Strong interest in working with computer applications and software.
• Exceptional ability to articulate effectively in writing and verbally.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Provide first level support and diagnose technical issues.
• Document and maintain a knowledge base for self-service solutions.
• Develop solutions to optimize customer support efforts.
• Analyze support trends and present findings for business needs.

Skills

Critical thinking

Problem-solving

Interpersonal skills

Communication skills

Quick learning

Education

Diploma or Bachelor's degree

Job description

A technology-driven company based in Singapore is looking for a Business Analyst. This role involves linking the company with customers, providing solutions for technical issues, and improving customer support processes. The ideal candidate will possess strong critical thinking and communication skills, along with a willingness to learn and adapt. This position offers the chance to work with cutting-edge AI technology and develop both analytical and technical capabilities, contributing to career advancement in the tech field.