Customer Experience Manager: Growth, Loyalty & Operations

IntellicaCX; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer experience solutions provider in Singapore is seeking an experienced Customer Service Manager to enhance customer satisfaction and retention. The ideal candidate will manage the customer service team, improve service procedures, and ensure the department operates efficiently. This role requires strong leadership skills, excellent communication ability, and a BS degree in Business Administration. Join us to lead our customer service initiatives and foster a culture of excellence.

Qualifications

• Proven working experience as a Customer Service Manager, Retail Manager, or Assistant Manager.
• Excellent knowledge of management methods and techniques is required.
• Strong client-facing and communication skills are essential.

Responsibilities

• Improve customer service experience and facilitate organic growth.
• Set clear mission and deploy strategies towards that mission.
• Recruit, mentor and develop customer service agents.

Skills

Customer service support

Management methods

Strategic thinking

Troubleshooting

Communication skills

Education

BS degree in Business Administration

Tools

Customer service software

Job description

A leading customer experience solutions provider in Singapore is seeking an experienced Customer Service Manager to enhance customer satisfaction and retention. The ideal candidate will manage the customer service team, improve service procedures, and ensure the department operates efficiently. This role requires strong leadership skills, excellent communication ability, and a BS degree in Business Administration. Join us to lead our customer service initiatives and foster a culture of excellence.