Customer Experience & Logistics Specialist — Smart Working

MARCOLIN SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading eyewear company in Singapore is seeking a Customer Service professional with 2-3 years of experience. The role involves managing the customer database, handling logistics, and supporting sales and marketing activities. Candidates with experience in eyewear or luxury goods will be favored. This position offers a competitive salary, health insurance from day one, and employee discounts. The ideal candidate will possess strong communication skills, proficiency in CRM, and an organized approach to manage multiple projects effectively.

Benefits

Competitive salary package

Health insurance from day one

Smart working policy

Employee discounts on products

Qualifications

• 2-3 years of previous full-time experience in Customer Service in a competitive market.
• Experience in the field of Eyewear/fashion/luxury goods is a plus.
• Structured approach with a proven track record of CRM in a consumer-focused environment.

Responsibilities

• Organize and manage the customer database for Singapore & Malaysia.
• Manage the entire logistic process flow with HQ.
• Provide service to assigned customers for issues related to sales.
• Support sales and marketing with reports and data analysis.
• Assist in all sales events and showroom inventory management.
• Contribute to continuous process improvement.

Skills

Customer Service

Data Analysis

Communication

CRM Management

Tools

Excel

SAP

Job description

A leading eyewear company in Singapore is seeking a Customer Service professional with 2-3 years of experience. The role involves managing the customer database, handling logistics, and supporting sales and marketing activities. Candidates with experience in eyewear or luxury goods will be favored. This position offers a competitive salary, health insurance from day one, and employee discounts. The ideal candidate will possess strong communication skills, proficiency in CRM, and an organized approach to manage multiple projects effectively.