Customer Experience Lead — Music Center Growth & Service

AUREUS (CAUSEWAY POINT) PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading music education company in Singapore is looking for a dynamic individual to deliver exceptional customer service. The ideal candidate should have at least 2-3 years of experience in customer service, be adaptable in a fast-paced environment, and possess strong communication skills. This role offers extensive opportunities for professional development and a vibrant company culture. Benefits include medical coverage, wellness programs, and complimentary music lessons.

Benefits

Medical and Insurance Coverage

14 days Annual Leaves and Sick Leaves

In-House Learning, Development, and Training

Professional Career Development Opportunities

Complimentary Music Lessons

Vibrant and Supportive Company Culture

Provided Work Equipment including IT Devices

Qualifications

• At least 2-3 years’ experience in customer service.
• Available to work retail hours and on weekends.
• Goal-driven and able to prioritize tasks.

Responsibilities

• Deliver exceptional customer service and satisfaction.
• Thrive in a fast-paced environment.
• Communicate issues/concerns proactively.
• Support team collaboration and growth.
• Ensure operational performance and SLAs.
• Perform additional duties as assigned.

Skills

Customer Service Excellence

Adaptability

Communication Skills

Teamwork

Leadership

English Proficiency

Job description

A leading music education company in Singapore is looking for a dynamic individual to deliver exceptional customer service. The ideal candidate should have at least 2-3 years of experience in customer service, be adaptable in a fast-paced environment, and possess strong communication skills. This role offers extensive opportunities for professional development and a vibrant company culture. Benefits include medical coverage, wellness programs, and complimentary music lessons.