Customer Experience Lead - Data-Driven Service Uplift

Raffles Medical Group Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A healthcare services provider in Singapore is seeking a candidate to drive customer experience improvements. You will lead customer feedback management, analyse data to uncover service enhancement opportunities, and present actionable insights to management. The ideal candidate should have a recognised degree, possess strong communication skills, and have at least 3 years of experience in service quality. This role involves collaboration with cross-functional teams and maintaining service standards across all clinics.

Qualifications

• At least 3 years of relevant experience in customer experience, service quality, or similar roles is preferred.
• Proficient in feedback analysis, reporting, and presentation.
• Ability to work independently and exercise sound judgement.

Responsibilities

• Lead the end-to-end process of customer feedback management.
• Analyse feedback data to identify trends and service enhancement opportunities.
• Present monthly customer feedback report with key findings and recommendations.

Skills

Customer-focused mindset

Strong interpersonal skills

Analytical skills

Problem-solving

Education

Recognised university degree in Business, Communications, or Healthcare Management

Tools

Digital tools for surveys and data management

Job description

A healthcare services provider in Singapore is seeking a candidate to drive customer experience improvements. You will lead customer feedback management, analyse data to uncover service enhancement opportunities, and present actionable insights to management. The ideal candidate should have a recognised degree, possess strong communication skills, and have at least 3 years of experience in service quality. This role involves collaboration with cross-functional teams and maintaining service standards across all clinics.