Customer Experience Coach & Support Lead

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Assistant for a permanent role. You will manage various customer communication channels, ensuring quality responses while adhering to data privacy policies. Responsibilities include handling complaints, training retail agents, and monitoring service performance metrics. The ideal candidate should have relevant experience and a minimum diploma. This role offers a structured workweek from Monday to Friday, 8am to 5.30pm.

Qualifications

• Relevant working experience is required.

Responsibilities

• Manage inbound and outbound communications, ensuring accurate logging in the CRM system.
• Handle customer complaints and escalate when necessary, tracking feedback to enhance service quality.
• Provide coaching to retail agents through training sessions, maintaining SOPs.
• Monitor performance indicators and prepare reports to improve service standards.
• Ensure compliance with data privacy policies and support audit requirements.

Education

Minimum Diploma

Job description

A leading HR advisory firm in Singapore is seeking a Customer Service Assistant for a permanent role. You will manage various customer communication channels, ensuring quality responses while adhering to data privacy policies. Responsibilities include handling complaints, training retail agents, and monitoring service performance metrics. The ideal candidate should have relevant experience and a minimum diploma. This role offers a structured workweek from Monday to Friday, 8am to 5.30pm.